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Answers to the most common questions about CalPets. Can't find what you need? Send us a message — a real person reads every email.
Getting started
What is CalPets?
CalPets is a cozy companion app that turns everyday movement into care for a little pet. Your steps, active calories and workout minutes help your pet grow from an egg into an adult, while weekly rituals and themed seasons give you something new to look forward to.
Which devices are supported?
CalPets is made for iPhone and requires iOS 17.0 or later. Activity recorded by Apple Watch is included automatically because CalPets reads it through Apple Health. CalPets is not available on Android.
Is CalPets free?
Yes. CalPets is free to download and the free version lets you keep raising your current pet, completing daily goals and joining seasons.
An optional membership (monthly, yearly or lifetime) unlocks all six pets, the full set of seasonal rewards and memory tickets for past seasons. Eligible new members may be offered a free trial — the App Store purchase sheet always shows the exact terms and price before you confirm.
Activity & Apple Health
Which health data does CalPets use?
With your permission CalPets reads only three things from Apple Health: step count, active energy and workouts (used for workout minutes). CalPets never writes to Apple Health and never reads anything else.
My progress isn't updating. What should I do?
1) Make sure CalPets has access: open the Settings app → Privacy & Security → Health → CalPets and turn on Steps, Active Energy and Workouts.
2) If you use Apple Watch, open the Health app once so the latest data syncs to your iPhone.
3) Return to the Home screen in CalPets to refresh today's progress. Health data is encrypted while your iPhone is locked, so progress updates once the phone is unlocked.
How do I change my daily goals?
Tap any of the health cards on the Home screen, or go to Profile → App Settings → Daily goal. You can set goals for steps, active calories and workout minutes. The minimum goals are 4,000 steps, 220 kcal and 20 minutes so every day still feels meaningful.
Pets, seasons & rewards
How does my pet grow?
Each day you reach your goal, tap Receive Today's Progress on the Home screen. Your pet gains growth and Bond, moving through four stages: egg, child, teen and adult.
Once your pet is an adult and your Bond is strong enough, you can hold a graduation ceremony. Graduated pets stay in your Dex forever, and you can adopt your next companion.
What are seasons and Weekly Rituals?
Each themed season lasts four weeks, with one Weekly Ritual per week. Completing your first ritual earns the season badge. Week 1 unlocks a free wallpaper; weeks 2–4 unlock a planet, a memory ticket and a skin voucher for members and trial users.
If you complete a ritual before becoming a member, you can still claim that reward any time before the season ends.
Membership & purchases
How do I restore my purchase on a new iPhone?
Sign in with the same Apple Account, open Profile, tap the membership card and choose Restore Purchases.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings → your name → Subscriptions, or visit your Apple subscriptions. Deleting the app or your CalPets account does not cancel a subscription.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple too. You can request one at reportaproblem.apple.com.
Account & privacy
How do I delete my account?
Open Profile → App Settings → Delete Account and confirm. This permanently deletes your CalPets account and all of its data from our servers; it cannot be undone. Remember to cancel any active subscription separately in your Apple settings.
Will my progress move to a new iPhone?
Yes. Your pets and progress are linked to your Sign in with Apple account. Install CalPets on the new iPhone and sign in with the same Apple Account.
Which languages are available?
CalPets is available in English and Simplified Chinese. It follows your iPhone language by default; you can switch in Profile → App Settings → Language (the app restarts to apply it).
Still need help?
Email us with your device model, iOS version and app version (Profile → Feedback fills these in for you). We usually reply within two business days.
yyzs.apps@gmail.com · We reply in English or Simplified Chinese.